Top Himalaya Guides

At Top Himalaya Guides, we believe every extraordinary journey starts with a clear and dependable process. Our streamlined booking system is designed to be smooth, secure, and fully supportive—giving you the confidence to focus on your Himalayan adventure.

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Booking Process

1. Inquiry & Consultation

Begin your journey by contacting us via our online form, WhatsApp, phone, or email. Our experienced team will offer personalized guidance based on your goals, schedule, and adventure preferences.

2. Tailored Trip Proposal

Receive a custom itinerary complete with detailed information on inclusions, exclusions, pricing, and preparation—whether you’re planning a trek, technical climb, or a high-altitude expedition.

3. Trip Confirmation

Once you’re ready, we’ll secure your spot and send you a comprehensive booking confirmation with everything you need to know before departure.

Note: If the number of participants (pax) decreases after confirmation, the per-person cost may increase, or the trip may be subject to cancellation depending on logistics and minimum group requirements.

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Payment Information

Payment Schedule

• Booking Deposit

A non-refundable deposit of 30% is required to confirm your reservation.

• Advance Payment

An additional 30% is due at least one month prior to your arrival, unless otherwise agreed.

• Final Payment

The remaining balance is payable upon arrival in Nepal.

Accepted Payment Methods

• Cash or Credit Card

We accept cash and Visa/MasterCard payments.

• Credit Card Charges

All card transactions are subject to bank-imposed service charges, which must be covered by the client. Please confirm your card allows international transactions and has sufficient limit for large payments.

Bank Transfer Details

USD Account Information:
Account Name: Top Himalaya Guides Pvt. Ltd.
Account Number: 28904390402387
Bank Name: Himalaya Bank
SWIFT/BIC Code: Himalaya
Bank Address: Kathmandu, Nepal
Phone: +977-1-4823314
Mobile: +977-984-1237190
Postal Code: 44600

Important Payment Notes

• Use Only the Official Account

Ensure all payments are made exclusively to the account listed above.

• Unauthorized Payments

Top Himalaya Guides is not liable for any transactions made to incorrect or unauthorized accounts.

• Bank Charges

All bank fees or transfer costs are the responsibility of the client.

• No Additional Incoming Charges

We do not impose extra charges for incoming funds, but your bank might.

Receipts & Documentation

Official receipts and relevant travel documents will be issued after payment is received.

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Cancellation Policy

We understand that plans can change unexpectedly. However, due to advance bookings and non-recoverable costs incurred on your behalf, the following cancellation fees will apply based on when you notify us:

Cancellation Timeframes & Penalties

More than 45 days before departure

• Penalty: Your deposit is retained (non-refundable).
• Reason: This covers administrative costs and reservations secured for your trip.

Between 30–45 days before departure

• Penalty: 50% of the total trip cost is charged.
• Reason: By this stage, significant expenses (e.g., accommodations, permits, transport) may have been paid in advance.

Less than 30 days before departure

• Penalty: 100% of the total trip cost (non-refundable).
• Reason: At this late stage, all costs (flights, hotels, guides, etc.) have been fully committed, and refunds from suppliers are unlikely.

Important Notes:

Non-Recoverable Costs: Even if a partial refund applies, any payments already made to third-party vendors (e.g., airlines, hotels, tour operators) will be deducted before processing your refund.

Refund Processing Time: Approved refunds (if applicable) may take 7–14 business days to reflect in your account, depending on your bank.

Travel Insurance Recommended: To protect against unforeseen circumstances (e.g., illness, emergencies), we strongly advise purchasing comprehensive travel

insurance covering trip cancellations.

Exceptions & Flexibility

• In rare cases (e.g., natural disasters, government travel advisories), exceptions may apply. Contact us immediately to discuss options.
• If rescheduling is possible (subject to availability), cancellation fees may be credited toward a future booking.

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Need Assistance?

Have questions about your booking, payments, or trip logistics? We’re here to help—every step of the way, from first contact to summit success and back.